Privacy policy

Privacy Policy

The online store https://easysnacks.com.ua/ places great importance on protecting the personal data of its users. Users of the Easy Snaks online store may browse the site without providing any personal information. However, to provide services related to the purchase of goods offered in our online store, we require your contact details so that we can contact you, confirm your order, and deliver the ordered goods. We do not transfer your personal data to third parties and protect its confidentiality.

1. General Provisions

1.1. This Privacy Policy sets out the procedure for obtaining, storing, processing, using, and disclosing the User’s personal data. We obtain the User’s personal data from the User when placing an order through the shopping cart, placing an order by phone as indicated on the website, or when registering personally (creating a Personal Account). The User fills in personal data when placing an order through the shopping cart or registering on the website. The information required for providing the service is specifically marked. Other information is provided at the User’s discretion.

1.2. The confidentiality of personal data is a mandatory condition for the store to have access to the User’s personal data, with the requirement not to disclose it without the User’s consent or another legal basis.

1.3. The User’s use of the Easy Snaks online store website constitutes consent to this Privacy Policy and the terms of personal data processing carried out in accordance with the Law of Ukraine "On the Protection of Personal Data."

1.4. In case of disagreement with the terms of this Policy, the User must cease using the Easy Snaks online store website.

1.5. This Policy applies only to the Easy Snaks online store website. The Easy Snaks online store does not control and is not responsible for third-party websites to which the User may navigate via links available on the Easy Snaks website.

1.6. The website administration does not verify the accuracy of the personal data provided by the User.

1.7. The User acknowledges that in case of negligent handling of their login and password, which provide access to their personal data, third parties may gain unauthorized access to the account, personal data, and other information of the User. The Easy Snaks online store is not responsible for damages caused by such access.

We recommend that Users use complex passwords consisting of numbers and letters. The User can change their password by using the "Personal Account" function and going to the "My Profile" section.

2. Personal Data

2.1. The Easy Snaks online store collects the following personal data: first name, last name, contact phone number, email address, and delivery address.
We may also confirm and receive this information from you by phone.

2.2. Other information is provided by the User at their discretion.

2.3. The Easy Snaks online store does not collect users’ IP addresses.

3. Purposes of Collecting and Processing Users’ Personal Data

3.1. The Easy Snaks online store collects and stores only the personal data necessary to provide services for the sale and delivery of goods you have ordered.

3.2. The Easy Snaks online store collects data to communicate with the User, including sending notifications regarding service provision, informing the User about product availability, confirming orders, delivering goods ordered by the User, facilitating communication between the courier service and the User, and processing requests and applications from the User.

3.3. The User’s personal data is stored for 3 (three) years from the date of the User’s last activity on the website or until we receive a request to delete the personal data. "Activity" means performing any action requiring authorization on the site or interaction with the site’s services.

4. Conditions for Providing Access to the Database

4.1. We do not transfer the User’s personal data to third parties except as required by the laws of Ukraine.

4.2. Disclosure of the User’s personal data is carried out when the User places an order in the Easy Snaks online store. In particular, the User agrees that the Easy Snaks online store has the right to transfer personal data (only to the extent necessary for the order) to courier services, postal organizations, and telecommunications operators solely for the purpose of fulfilling the User’s order placed on the Easy Snaks website, including delivery of the goods.

4.2.1. The User has the right to update, modify, or request deletion of their personal data at any time. To do so, the User may use the Personal Account functionality or contact customer support via the email specified in Section 7 of this Policy.

4.3. In case of loss or disclosure of personal data, the Easy Snaks online store will inform the User about such loss or disclosure.

4.4. The Easy Snaks online store takes necessary organizational and technical measures to protect the User’s personal information from unlawful or accidental access, destruction, distortion, blocking, copying, dissemination, and other illegal actions by third parties.

4.5. In case informational or promotional mailings (news, special offers, promotions) are sent to the User, the User has the right to opt out at any time by clicking the "Unsubscribe" link in the message text or by contacting customer support at the contacts specified in Section 7 of this Policy.

5. Changing the User’s Personal Information

5.1. The User may change (update, supplement, delete) the personal information they have provided or part of it at any time by logging into their "Personal Account" and going to the "My Profile" section.

6. Changes to the Privacy Policy

6.1. We have the right to change the terms of the Privacy Policy. In such cases, we will replace the version of the document on the "Privacy Policy" page. Please review these terms periodically to stay informed about how the Easy Snaks online store protects users’ personal data.

7. Feedback. Questions and Suggestions

7.1. All suggestions or questions regarding this Policy should be sent to the Easy Snaks online store customer support service at: easy.snacks.ua@gmail.com

7.2. All suggestions and questions are processed within 10 business days.